Frequently Asked Questions

Q: What are your office opening hours?

A: We are Open Monday - Friday 8:30am - 5:30pm (Closed Bank Holidays).

Q: Can I have a written quotation?

A: All quotations are sent in writing. We reply to all enquiries within one business day.

Q: Do you have an online design option?

A: No. Online design facilities offer only limited design options and we believe a formulaic approach leads to average end results. Let our design team create a no obligation design concept for you. Read More....

Q: Can I see a sample product?

A: All the product we manufacture is client specific. We can send material swatches if required. We will provide a visual of your finished design. If you would like to see a pre-production sample we would be delighted to make one for you at a one off cost of £30.00 + VAT. All or part of this will be refunded on production of the final order (depending on quantity ordered).

Q: Can you match colours?

A: Absolutely yes. However, we need to know your Pantone colour references to enable precise matching.

Q: I have a tight deadline can you help me?

A: More often than not yes. We leave some 'slack' in production to slot in rush jobs. However, please do not rely on this, we cannot 100% guarantee delivery.

Q: How Long will my order take to arrive?

A: Standard orders will be delivered in 7 - 10 days from artwork approval. Larger orders will be a little longer.

Q: How can I Pay you?

A: First orders are accepted on a proforma basis and we respectfully ask for payment prior to sending the order. Payment can be made by Credit / Debit card or bank transfer. If you would like a credit account please request an application form when making payment.